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Return/Revocation right

If you’re not satisfied with your purchase, you have 14 days to revoke this contract without specifying any reasons. We will issue a refund for the purchase price within 30 days. All returned items must be in their original condition; shrink-wrapped products must be unopened. Shipping fees are not refunded. If your return is shipped after the timeframes indicated above or without a packing slip, we regret that we cannot issue a refund or send the merchandise back to you.

In order to exercise your revocation right, please inform us: sales@travelcolours.de.

We’ll give you a full refund by the same method you used to pay. You bear the direct costs for returning the products. We can refuse the repayment until the products are returned to us.

In order to exercise your revocation right, you must inform us (Friese Media GmbH, Elke Klinger, Pützlachstr. 11, 51061 Köln, E-Mail address: sales@travelcolours.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post or email).
You can use the enclosed specimen revocation form for this, which however is not mandatory:

– I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)
– Ordered on (*)/ received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of a notification on paper)
– Date

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.